Introduction

Highleads LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our AI chatbot builder for sales, customer support, and user engagement. It also outlines your rights regarding your data.

Contacting Us About Data Protection

Highleads LLC is headquartered in New Mexico, USA. For any inquiries or concerns regarding our personal data policies, please reach out directly to our Privacy Team at [email protected].

1. Collection of Information

Business Clients:

  • Email Address: Used for account creation, communication, and sending updates.
  • Name: Used to personalize interactions and communications.
  • Phone Number: Used for communication and support purposes.

Website Visitors:

  • IP Address: Used for security purposes and to analyze website traffic.
  • Browser User Agent String: Used to optimize website performance and user experience.

End-Users (Clients of Our Business Clients): When end-users interact with our application through integrations embedded by our business clients, we may collect the following information:

  • Name: Used to personalize interactions within the chatbot.
  • Email Address: Used for communication and to send relevant updates or follow-ups.
  • Phone Number: Used for communication if necessary.
  • Chat History: Used to improve service quality, train AI models, and provide accurate responses.
  • Usage Data: Such as interaction times and pages visited, used for analytics and improving user experience.

Media Uploads:

  • Images: Used within chatbot interactions and for user-generated content.
  • PDF Files: Used for sharing and storing documents within the chatbot.
  • Text Files: Used for content sharing and storage purposes.

2. Use of Information

We use the information we collect in various ways, including to:

  • Provide and Maintain Our Services: Including account creation, customer support, and personalized user experience.
  • Improve, Personalize, and Expand Our Services: Conducting analytics to understand how our services are used and how they can be improved.
  • Communicate with You: Sending updates, responding to inquiries, and providing support.
  • Process Transactions: Managing payments and transactions related to our services.
  • Enhance Security: Protecting against fraud and ensuring the security of our platform.
  • Comply with Legal Obligations: Fulfilling legal requirements and responding to legal processes.

3. Use of the Website

Our website collects certain information automatically and stores it in log files. This may include internet protocol (IP) addresses, browser type, operating system, and other usage information about the use of our website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs, diagnose problems with our server, and administer our website.

4. Media

If you upload images or files to the website, you should avoid uploading them with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Additionally, ensure that no sensitive metadata is included in uploaded PDF or text files.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Data Sharing

We do not share your personal information with any third parties, except as necessary to provide our services and as required by law. All collected information is used solely for the purposes outlined in this policy. We may share data with third-party service providers to help us operate, provide, and improve our services, subject to appropriate data processing agreements.

7. Data Retention

We retain your personal information until you delete your account. Upon account deletion, all associated data is permanently removed from our systems, unless retention is required by law for a longer period.

8. Data Security

Highleads LLC employs robust security measures to protect your personal data. We collect and transfer data to the U.S. with consent, to perform contracts, or to fulfill legitimate interests. We have data processing agreements and model clauses with our vendors to ensure data protection. Since our inception, we have not received any government requests for information.

9. User Rights

You have the right to access, correct, delete, or restrict the use of your personal data. You can exercise these rights by contacting us at [email protected].

10. International Transfers

We use Amazon Web Services (AWS) for data storage and processing, ensuring that your data remains within the United States. We use Standard Contractual Clauses and other safeguards for international data transfers.

11. Data Subject Rights under GDPR

If you are located in the European Union, you have certain rights under the GDPR, including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making including profiling

12. Data Storage and Retention

Your personal data is stored on our servers and the servers of cloud-based database management services we engage, located in the United States. We retain data for the duration of your business relationship with us and for a period thereafter as necessary for our legitimate business purposes.

13. Children’s Data

We do not knowingly attempt to solicit or receive information from children.

14. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by sending an email to the address used for registration and updating the date at the top of this document.

15. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

16. Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

17. What Rights You Have Over Your Data

If you have an account on our site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

18. Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service.

19. Questions, Concerns, or Complaints

If you have any questions, concerns, complaints, or would like to exercise your rights, please contact us at: Email: [email protected] Address:
Mohammed Handa
Highleads LLC
444 Alaska Avenue
Suite #BBJ554
Torrance, CA 90503
USA

Conclusion

Highleads LLC is dedicated to safeguarding your personal information. By using our services, you acknowledge that your data will be processed in accordance with this Privacy Policy. For any further questions or clarifications, feel free to reach out to us.