Highleads LLC Terms of Service
Last modified: May 5, 2024
Welcome to Highleads LLC
Thank you for choosing Highleads LLC. By using our AI chatbot builder for sales, customer support, and user engagement, you agree to our Terms of Service. If you have any questions or need clarification, feel free to contact us.
About Us
Highleads LLC is located at 444 Alaska Avenue, Suite #BBJ554, Torrance, CA 90503, USA. You can reach us at [email protected] for any support or inquiries.
Our Services
We offer an AI chatbot builder designed to help businesses automate sales, support, and user engagement. Our chatbots are customizable, can be trained using various data sources, and integrate seamlessly with platforms like WhatsApp, Instagram, and Facebook Messenger. Our solutions include lead capture, ticketing systems, and personalized user interactions.
Using Our Services
When creating an account, please provide accurate information and keep your login credentials secure. Use our services responsibly and in accordance with the law. Do not use our services for illegal activities, spamming, or infringing on intellectual property rights. Additionally, do not attempt to overload or spam our servers.
Plans and Payments
We offer three subscription plans to suit different business needs, with optional add-ons available. Subscription plans are clearly detailed on our website, including pricing and features. Automatic renewal is turned off by default; you can enable it in your account settings. If a payment is missed, service will be suspended after one week. Once the payment is made, your service will resume smoothly without any issues. We accept multiple payment methods, including credit cards and ACH transfers. For any billing inquiries or refund requests, please contact [email protected].
Refund and Cancellation Policy
- Eligibility for Refunds: Customers may request a refund within 14 days of purchase if they are not satisfied with the service provided. Refunds are generally issued at the discretion of Highleads.co based on the nature of the complaint and the level of service usage.
- Process for Requesting a Refund: To request a refund, please contact our support team at [email protected] with your account details and the reason for your request. Refund requests must be made within the eligible period to be considered.
- Cancellation Policy: You may cancel your subscription at any time by accessing your account settings or by contacting our support team. Cancellations made before the end of your billing cycle will be effective at the end of the current period, and you will not be charged for the next cycle.
- Refund Processing Time: Once a refund is approved, it will be processed within 5-10 business days. Refunds will be credited back to the original payment method used at the time of purchase.
- Limitations on Refunds: Refunds are not provided for services that have been substantially used or for accounts that have violated our Terms & Conditions. Free trials are not eligible for refunds, as no charges are applied during the trial period.
- Contact Information: For any questions or issues regarding refunds and cancellations, please reach out to us at [email protected].
Your Data and Privacy
We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to these practices. We implement robust security measures to safeguard your data and ensure compliance with relevant laws like GDPR and CCPA.
Third-Party Services
Our chatbots integrate with third-party platforms such as WhatsApp, Instagram, and Facebook Messenger. While we facilitate these integrations, we are not responsible for the performance of these third-party services. We may share data with third-party providers to enhance our services, subject to appropriate agreements ensuring data protection.
Termination of Services
You can terminate your subscription at any time through your account settings. Upon termination, your access to the service will be revoked, and your data will be deleted as per our Data Retention policy. We reserve the right to suspend or terminate accounts for any violations of these Terms, which could lead to account closure.
Warranties and Limitations
Our services are provided “as is” without any warranties, express or implied. We do not guarantee uninterrupted or error-free service. Highleads LLC is not liable for any indirect or consequential damages arising from the use of our services.
Law and Dispute Resolution
These Terms are governed by the laws of the State of New Mexico, USA. Any disputes will be resolved through binding arbitration in New Mexico, USA, in accordance with the rules of the American Arbitration Association.
Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by email and update the date at the top of this document. Your continued use of our services after any changes indicates your acceptance of the new Terms.
Support and Maintenance
We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to these practices. We implement robust security measures to safeguard your data and ensure compliance with relevant laws like GDPR and CCPA.
Get in Touch
For any questions, concerns, or support needs, please contact us at [email protected]. We are here to help and ensure you have a great experience with Highleads LLC.